This Privacy Policy explains how Cleaners Harrow collects, uses, stores and protects personal data relating to its customers in the Harrow area. It also explains the legal bases relied upon under the United Kingdom General Data Protection Regulation and the Data Protection Act, and sets out your rights in relation to your personal data. This Privacy Policy applies to all Cleaners Harrow customers in the Harrow area, including prospective, current and former customers.
Cleaners Harrow is a cleaning service provider operating in the Harrow area. For the purposes of data protection legislation, Cleaners Harrow is the data controller in respect of the personal data that it collects and processes about its customers in connection with the provision of cleaning and related services.
We may collect and process the following categories of personal data when you enquire about, book, or use our services:
Identification and contact details, such as your name, postal address, service address, and any other contact information you choose to provide.
Booking and service information, such as preferred dates and times, access instructions, details about your property relevant for cleaning, and records of services provided.
Communication records, such as enquiries, complaints, feedback, and other information you provide when you contact us by any means.
Payment related information, such as payment status, method used and transaction records. We do not store complete card details if payments are processed through third-party payment processors.
Technical and usage information where applicable, such as basic device or browser information and log information generated when you access our online booking or enquiry tools.
We may collect personal data directly from you when you contact us, request a quote, make a booking, sign any service agreement, or otherwise communicate with us. We may also obtain data generated during the delivery of our cleaning services, such as records of visits and service notes. In some cases, we may receive information about you from third parties who refer you to us or who help facilitate payment or booking, in which case the information received will be limited to what is necessary for providing our services.
We process your personal data only when there is a lawful basis to do so under applicable data protection laws. The main purposes and corresponding lawful bases are as follows:
To provide and manage our cleaning services, including setting up and managing your bookings, coordinating access, delivering services, and handling payments. The lawful basis for this is performance of a contract or taking steps at your request before entering into a contract.
To respond to your enquiries, requests and complaints, and to communicate with you about your services, changes to bookings, or important updates. The lawful basis is performance of a contract and legitimate interests in providing effective customer service.
To maintain business and financial records, manage accounts, and meet legal, tax and regulatory obligations. The lawful basis is compliance with a legal obligation and our legitimate interests in running a proper business.
To improve our services, train staff, and monitor quality, for example by reviewing feedback or service records. The lawful basis is our legitimate interests in improving and maintaining the quality of our services.
To send you information about similar services that may be of interest to you, where permitted. The lawful basis is our legitimate interests in promoting our services, subject to your right to object to marketing communications at any time.
We may share your personal data with carefully selected third parties where necessary for the purposes described above and where we have a lawful basis to do so. These may include:
Service providers and subcontractors who help us deliver our cleaning services, such as cleaners or supervisors who need your address and contact information to provide the service.
Payment processors and financial service providers who process payments and manage transactions on our behalf.
IT and systems providers who support our booking, communication and data storage systems.
Professional advisers, such as accountants or legal advisers, where necessary for the management of our business or in connection with legal claims.
Regulators, law enforcement bodies or other authorities, where we are under a legal or regulatory obligation to share personal data or where necessary to protect our rights, property or safety.
When we use third parties to process personal data on our behalf, they act as data processors and are only permitted to process your personal data in accordance with our instructions and for the purposes we specify. We require them to implement appropriate technical and organisational measures to protect your personal data.
In the event that any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred to a country that does not provide the same level of data protection, we will ensure that appropriate safeguards are in place. These may include using standard contractual clauses or other mechanisms approved by relevant data protection authorities, and applying additional security and data protection measures where required.
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, tax, accounting or reporting requirements. The specific retention period depends on the type of data and the context in which it was provided:
Customer and booking records are typically retained for a period that allows us to manage your services, respond to queries or disputes, and comply with our legal obligations.
Financial and transaction information is retained for the period required by applicable tax and accounting laws.
Correspondence and communication records are kept for as long as necessary to handle your enquiry or complaint and for a reasonable period thereafter to demonstrate how we handled it.
When we no longer need personal data, we will securely delete or anonymise it so that you can no longer be identified from it.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage solutions, staff training, and procedures for handling information security incidents. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure, and you should also take care when providing personal information, particularly over open networks.
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights may be subject to certain conditions and legal exemptions. Your rights include:
The right of access, which allows you to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how and why it is processed.
The right to rectification, which allows you to request correction of inaccurate or incomplete personal data that we hold about you.
The right to erasure, sometimes called the right to be forgotten, which allows you to request the deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected.
The right to restriction of processing, which allows you to request that we temporarily limit the processing of your personal data in certain situations, such as while we verify the accuracy of the data.
The right to data portability, which allows you to request that certain personal data you have provided to us is transferred to you or to another organisation in a structured, commonly used and machine readable format, where the processing is based on consent or contract and is carried out by automated means.
The right to object, which allows you to object to the processing of your personal data where we are relying on legitimate interests as our lawful basis, including for direct marketing purposes.
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.
If you wish to exercise any of your data protection rights, or if you have questions about how we process your personal data, you can contact us using the contact details available on our customer communications or website. To help us respond effectively, you may be asked to provide information to confirm your identity and to help locate the data you are concerned about.
You also have the right to lodge a complaint with the Information Commissioners Office or another relevant supervisory authority if you are not satisfied with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you contact a supervisory authority.
This Privacy Policy applies to all Cleaners Harrow customers in the Harrow area, including individuals who make enquiries, book services, receive services or are otherwise dealing with Cleaners Harrow as private or business customers. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will be effective from the date the revised policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use and protect your personal data.
Get the best value for your money cleaning services available in HA1 area by calling our cleaners Harrow today.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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