These Terms and Conditions govern the provision of cleaning services by Cleaners Harrow to domestic and commercial clients. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, unless the context requires otherwise, the following expressions shall have the following meanings:
Client means any individual, company, or organisation that requests or receives cleaning services from Cleaners Harrow.
Company means Cleaners Harrow, the provider of the cleaning services.
Services means any cleaning services provided by the Company, including but not limited to regular domestic cleaning, one-off cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and other related services.
Cleaner means any person engaged by the Company to deliver the Services to the Client.
Premises means the property or location at which the Services are to be delivered.
Agreement means the contract formed between the Client and the Company in accordance with these Terms and Conditions.
The Company will provide the Services as agreed with the Client at the time of booking. The specific tasks, frequency, and duration of visits will be arranged between the Company and the Client and confirmed in the booking confirmation.
The Company reserves the right to decline or discontinue any service where the Premises or conditions are deemed unsafe, unsanitary beyond normal cleaning, or where access is obstructed or hazardous.
Any additional services requested by the Client on the day of service are subject to availability and may incur extra charges. The Cleaner is not authorised to amend rates but may note any additional hours or tasks for later invoicing.
The Client may request a booking by telephone, online form, or other methods made available by the Company from time to time. All bookings are subject to acceptance by the Company.
When making a booking, the Client must provide accurate and complete information, including the address of the Premises, type of property, approximate size, required services, preferred dates and times, and any relevant access instructions.
A booking is confirmed only when the Company issues a confirmation, which may be communicated verbally or in writing. Any indicative time slots are estimates and may be subject to change for reasons including traffic, weather, or operational requirements. The Company will use reasonable endeavours to inform the Client of any significant delays or changes.
By confirming a booking, the Client represents that they are either the owner of the Premises or authorised by the owner or occupier to arrange cleaning services at the Premises.
The Client must provide safe and timely access to the Premises for the Cleaner at the agreed service time. Access may be arranged by the Client being present, by leaving keys with a designated person, by key safe, or by another method agreed in advance.
Where keys or access codes are provided to the Company or a Cleaner, the Client is responsible for ensuring that such access details are correct. The Company will take reasonable care to protect keys and codes but accepts no liability for pre-existing security issues or previous key holders.
If the Cleaner is unable to gain access to the Premises at the agreed time, the visit may be treated as a late cancellation and the Company reserves the right to charge a fee as set out in the Cancellation section.
The Client agrees to:
Provide a safe working environment for the Cleaner, including adequate lighting, heating, ventilation, and running water.
Ensure that the Premises are free from excessive clutter, hazards, and dangerous materials that would prevent the proper delivery of the Services.
Inform the Company of any fragile items, special surfaces, or materials requiring specific cleaning methods or products.
Keep pets under control during the visit and inform the Company in advance of any animals on site that may pose a risk or require special arrangements.
Not directly solicit or employ any Cleaner introduced by the Company for private work without the Company's written consent.
All prices for Services shall be provided to the Client before or at the time of booking. Prices may be based on hourly rates, a fixed price for a specified service, or a combination of both. The Company reserves the right to revise its prices from time to time, provided that the Client is informed of any change affecting a future booking.
Unless otherwise agreed, payment is due on completion of the service for one-off visits, or as per the agreed schedule for regular services. The Company may require a deposit for certain services, including but not limited to end of tenancy cleaning and large-scale deep cleans. Any required deposit will be communicated at or before the time of booking.
Payment methods will be specified by the Company and may include bank transfer, card payment, or other accepted methods. Cash payments, if accepted, should be handed directly to the Cleaner or as directed by the Company.
If the Client fails to make payment on the due date, the Company reserves the right to charge reasonable late payment fees and interest in line with applicable UK legislation, and to suspend or cancel future services until all outstanding amounts are paid.
The Client may cancel or reschedule a booking by giving notice to the Company. The required notice period for cancellation or rescheduling standard appointments is 24 hours before the scheduled start time, unless otherwise specified in writing.
If the Client cancels or reschedules with less than 24 hours notice, or fails to provide access to the Premises, the Company reserves the right to charge a cancellation fee. This fee may be up to the full value of the scheduled service, depending on the nature of the booking and the costs incurred.
For large or specialist bookings, including end of tenancy cleans and extensive deep cleans, the Company may require a longer notice period or a non-refundable deposit. Any such terms will be communicated at the time of booking.
The Company may cancel or reschedule a booking if a Cleaner is unavailable, in the event of emergencies, extreme weather, or for any other reason beyond the Companys reasonable control. The Company will endeavour to offer an alternative appointment time. In such cases, no cancellation fee will apply.
The Company aims to deliver a high standard of cleaning services in each service area it covers. If the Client is not satisfied with any aspect of the Services, the Client must notify the Company within 24 hours of the service taking place, providing details of the issues.
Upon receiving a complaint, the Company may request photographic evidence or an opportunity to inspect the Premises. Where the complaint is justified, the Company will arrange a re-clean of the affected areas or, if this is not possible, may agree a partial refund or credit at its discretion.
The Companys liability in respect of dissatisfied services is limited to the provision of a re-clean or a refund or credit not exceeding the amount paid for the specific visit in question.
The Company will exercise reasonable skill and care in providing the Services. The Company maintains insurance cover appropriate for its operations. Details of insurance cover are available on request.
The Companys total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort including negligence, or otherwise, shall be limited to the value of the particular service visit during which the incident occurred, or to any amount actually paid out under the Companys insurance policy in respect of that incident, whichever is greater.
The Company shall not be liable for:
Normal wear and tear, pre-existing damage, or deterioration.
Damage arising from the use of cleaning products supplied by the Client.
Loss or damage resulting from inaccurate, incomplete, or misleading information provided by the Client.
Any indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.
The Client must remove or properly secure valuable, fragile, or irreplaceable items before the start of any cleaning visit. The Company shall not be responsible for any loss of cash, jewellery, or items of a similar nature unless such items have been specifically itemised and agreed in writing prior to the visit.
The Company requires that Clients take reasonable steps to protect their property before and during the provision of the Services. This includes locking away confidential documents, securing personal data, and supervising any vulnerable persons present at the Premises.
Cleaners are instructed to lock doors and windows upon leaving the Premises if keys have been provided, except where the Client is present and assumes responsibility. However, the Client remains responsible for ensuring that the Premises are adequately secured once the Cleaner departs.
The Company will comply with applicable health and safety legislation and good practice guidance for cleaning activities in the United Kingdom. Cleaners will use tools and products in a safe manner and wear appropriate protective equipment where required.
The Client must inform the Company of any known health and safety risks at the Premises, including hazardous substances, damaged electrical installations, or structural defects. The Company may decline to perform or may suspend Services where it reasonably believes that continuing would pose a risk to health or safety.
The Company will handle and dispose of waste in accordance with applicable UK waste management regulations. General household waste generated by routine cleaning may be placed in the Clients usual refuse or recycling containers located at the Premises.
The Company does not act as a licensed waste carrier for the removal and transport of large volumes of waste, construction waste, hazardous waste, clinical waste, or any items requiring specialist disposal. Such materials must be removed by the Client using appropriate authorised services.
The Client agrees not to request or require the Cleaner to remove from the Premises any waste that is prohibited under UK waste regulations or that would require specialist permits or facilities for transport or disposal.
If, during the provision of Services, the Cleaner encounters waste that is hazardous or beyond the normal scope of domestic or office cleaning, the Company may suspend work in the affected area and inform the Client. Any additional costs or delays arising from such circumstances shall be the responsibility of the Client.
Where the Client requests that the Cleaner use cleaning products or equipment supplied by the Client, the Client accepts responsibility for ensuring that such products or equipment are suitable, safe, and in good working order.
The Company shall not be liable for any damage, injury, or inadequate results arising from the use of the Clients own products or equipment. The Client must provide clear instructions on the use of any specialist equipment or products located at the Premises.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, transport disruptions, power failures, accidents, public health emergencies, or industrial disputes.
The Company will process any personal data provided by the Client in accordance with applicable UK data protection laws. Personal data may be used to manage bookings, deliver Services, process payments, handle complaints, and maintain client records.
The Company will take reasonable steps to keep personal data secure and will not share it with third parties except as necessary for the performance of the Agreement, compliance with legal obligations, or as otherwise permitted by law.
The Company may update or amend these Terms and Conditions from time to time. The most current version will apply to any new or renewed bookings. Where changes are material and affect ongoing regular services, the Company will give the Client reasonable notice of such changes.
These Terms and Conditions and any Agreement between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions, together with any written service specification or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company with respect to the Services and supersede any prior understandings, representations, or agreements, whether written or oral.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Get the best value for your money cleaning services available in HA1 area by calling our cleaners Harrow today.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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